Shipping and Returns

Shipping

	Purchase Total	Cost	Ships from warehouse in:
Standard Shipping	$0-99	$5	1-3 business days
Standard Shipping	$100.00	Free	1-3 business days
International Shipping	-	By Weight	1-3 business days

*This timeline is an estimate only and not guaranteed. On rare occasions, orders will ship or be delivered outside this timeframe. 

I ship all orders from my home office/studio located in Pasadena, CA.

Orders cannot be modified or cancelled once they have been submitted. However, unwanted items can be returned for a refund once received if they are eligible under our return policy. For more return information, please refer to our returns policy.

Sweetgood is not responsible for package deliveries affected by an invalid or old address provided by the customer, natural occurrences, air and ground transportation delays or strikes, customs, or transfers from our U.S. carrier to the local carrier in the destination country.

 

Order Status

You will receive a shipping confirmation email with a tracking number once your order ships. The tracking number for orders within the U.S. will include an estimated delivery day. 

If you're missing items or shipments or if you have any concerns about the products you received, contact us within 7 days of the delivery date. Please make certain to ship to a secure location as we will not process refunds or re-ship orders once the tracking shows delivery confirmation.

 

International Orders

All international packages are shipped via discretion. 

We provide a customs declaration number, but transit times and delivery vary by country. Please note that import duties and VAT charges can apply for deliveries outside of the United States and are not included in your order’s total. Sweetgood assumes no responsibility for any import duties/customs charges. We will not reship or refund orders, including shipping fees, in the event that they are refused or returned. International sales are final.

*Please note all prices on product listings are in USD.

Returns and Exchanges

• unworn
• unwashed
• with original tags and packaging intact
• free of stains, odors, animal hair, and damage

Items returned within 30 days of receipt (and meeting all above conditions) will get a full refund. Items can be returned after this 30-day-timeframe for a store credit up to a 60 day window from the date they were received. No exceptions.

*All products purchased at a discount of 40% off or more at end of season sales are considered Final Sale and not eligible for returns

Free shipping on all size exchanges.

To initiate a return or exchange, please complete the following steps:

Email me at Leah@sweetgoodclothing.com and let me know which items you'd like to return or exchange. 
Print your prepaid shipping label that you will receive by email 
Send all items back to me in their original packaging or similar using the label provided

Additional Information:

Your refund will be processed once I receive your return. 
Refunds usually take 3 to 5 days to be credited back to your account.

For questions or concerns, please contact me at Leah@sweetgoodclothing.com.